Patient Support Executive

In this role, you will:

• Act as the first point of contact for patients using the mediSuggest platform.
• Assist users with booking appointments, resolving service queries, and navigating the app.
• Communicate effectively via phone, email, or chat to deliver timely and empathetic support.
• Coordinate with internal teams (clinical, operations, technical) for smooth issue resolution.
• Maintain accurate logs and CRM entries of all interactions.
• Follow SOPs for escalations, feedback collection, and service improvements.

In this role, you will:

• Have excellent verbal and written communication skills.
• Demonstrate empathy, patience, and problem-solving ability.
• Be comfortable working in a fast-paced, digitally driven environment.
• Be available for flexible shifts, including weekends and holidays (if required).
• Be proactive in identifying and escalating unresolved concerns.

• Graduate in any discipline; experience in healthcare or customer service is a plus.
• Proficiency in English and at least one regional language.
• Basic knowledge of healthcare processes and services (preferred).
• Familiarity with CRM tools and digital communication platforms.
• Ability to multitask, prioritize, and stay organized under pressure.