At MediSuggest, we understand the importance of protecting our users’ privacy. We are committed to adhering to the highest standards of securing all transactions and maintaining customer information privacy. Please review our data collection and sharing practices outlined below.
Important Note
Our privacy policy is subject to change without prior notice at the discretion of our management. We encourage you to review this policy periodically to stay informed of any updates.
Scope of Privacy Policy
This Privacy Policy applies to:
- Patients, their representatives, relatives, or affiliates (“you” or “User”);
- Visitors and users of the MediSuggest website (“you” or “User”).
By accessing our website, you agree to be bound by the terms of this Privacy Policy. If you do not agree, please refrain from using our platform.
Collection of Personal and Other Information
MediSuggest collects information to offer a seamless and personalized experience. This includes:
- Information voluntarily provided by users when filling out forms or making inquiries;
- Automatically tracked behavioral data for internal research, demographics, and interest-based analysis;
- Cookies and similar tracking technologies to enhance website usability and security;
- Payment details (billing address, transaction history, etc.) for processing payments securely;
- Correspondence details if users contact us via email or other channels.
We process your personal information to improve our services, maintain security, conduct research, and enhance user experience. Users can opt out of providing specific data by limiting their engagement with particular services or features.
Use of Personal Information
We use collected information to:
- Deliver personalized healthcare solutions;
- Improve our platform’s functionality and security;
- Conduct marketing activities, including email, SMS, and online retargeting campaigns;
- Offer AI-driven healthcare insights and recommendations.
We may use profiling techniques to understand user preferences and offer tailored recommendations.
Sharing Your Information
MediSuggest does not sell or rent personal data. However, we may share your data with:
- Partner hospitals, doctors, and healthcare service providers for treatment facilitation;
- Third-party vendors for operational and marketing support;
- Legal authorities when required by law.
Data Retention
MediSuggest retains personal data as per applicable legal and regulatory requirements. Data may be kept for an extended period for compliance, auditing, or service improvement purposes.
User Consent
By using MediSuggest, you consent to the collection, processing, and sharing of your personal data as described in this Privacy Policy. Changes to this policy will be updated on our website.
Prominent Disclosures for the MediSuggest App
The MediSuggest app requires certain permissions for an optimal user experience:
Camera, Audio, and Video :-
- To facilitate audio and video consultations with expert doctors;
- To upload necessary medical documents.
Location Services :-
- To show healthcare providers near your location.
Files and Media Access :-
- To upload and manage medical records;
- To view lab test results and vaccination records.
Storage :-
- To store personal medical information for easy access.
Phone Number, Dialer, and Microphone :-
- To enable direct calls to healthcare professionals;
- To facilitate quick profile creation and logins.
SMS Access :-
- To auto-read OTPs for secure login.
Image Uploads :-
- User-uploaded images are securely stored for treatment tracking and recommendations.
- Users provide explicit consent before uploading images.
For any questions regarding this Privacy Policy, please contact us at info@medisuggest.com